RBZ Refund Policy

Refund Policy


Our policy lasts 30 days from the date of shipping unless you were shipped the incorrect item. If 30 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

DOUBLE CHECK YOUR SHIPPING ADDRESS!!!!! - we ship to the address provided, if the address is incorrect you will be charged additional shipping and/or product costs.

If the item shipped was a mistake on our behalf, please contact us so that we can immediately rectify this situation.

To be eligible for a return, (1)send a picture of your item to qls@rbzexpressions.com, (2) state the reason for return with your order number in the email.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at reflectionsbyzana@gmail.com.

Sale items (if applicable)
Regular priced items may be refunded, sale items can be refunded at the price they were purchased at.

Exchanges (if applicable)
We only replace items if the reels are defective or damaged. If you need to exchange it for the same item, send us an email at qls@rbzexpressions.com and we will detail the terms of the exchange.

If you've purchased the incorrect item and would like to exchange, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of shipping a new item will be included in the cost of the exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.