What do I do if it says "delivered" but it hasn't been delivered? (signed up for Navidium Shipping Protection)
Unfortunately this happens a lot. To meet quota times, sometimes USPS shows packages as delivered before they actually reach their destination. The good news is that packages show up in about 48 hours. If your package is missing after 48 hours PLEASE reach out to the post office first before contacting us.
In the event that you have already contacted the shipping service AND signed up for shipping protection, we'll immediately begin the process for re-shipping your package.
My package was lost, stolen or never arrived (did not sign up for Navidium Shipping Protection)
Please contact your local USPS or UPS regarding this matter. By deselecting the "shipping protection", Reflections by Zana is not liable for lost packages or packages that show "delivered" by the USPS postal service or United Postal Service (UPS). You must file a claim with either USPS/UPS--whichever is responsible for the delivery.
For stolen packages, unfortunately the recipient is responsible for providing a safe, maybe hidden and controlled area for packages to be placed.
We DO NOT offer refunds or replacements for packages that have been shipped out on time, to the exact addresses on record and/or have been shown to be "delivered" by the US Postal service or United Parcel Service (UPS).
If the Postal Service has deemed your address incorrect or undeliverable, a charge to reship to the address on file--or to the corrected address--will be incurred. Unfortunately, we CANNOT ship to another address.
Do you wholesale?
Yes we do. We currently service dozens of small businesses. To register for a wholesale account, please create an account by following this link:
Only serious inquiries please.
What do you wholesale?
- Badge Reels/ Work ID's
- Work Bags
- Passport Covers/ Travel Items
- Sorority Items
- Customized Items For Your Brand
What's the difference between slide/gator reels?
The slide reel is typically good for belt clips, rounded v-necklines and positions where you don't have to bend forward often.
The alligator clasp is typically good for pockets, sharp v-shaped necklines and positions where you're physically active.
Do you customize badges?
Though, we are in the process of preparing ourselves for small batch customized badges, at this time we only customize in wholesale orders of 100+ badges
How quickly do you ship?
We ship through the United States Postal Service (USPS) and the United Parcel Service (UPS).
IMMEDIATE SHIPPING (1-3 BUSINESS DAYS--this DOES NOT include shipping time):
- PVC, Metal and Square Work/ ID Badges
- Work Bags (Totes, Backpacks and Nurse Purses)
- Stethoscopes and Stethoscope Charms
- Compression Socks
- Passport Covers
- Slim Cross-body Bags (most designs)
- Charm Bracelets
- Luggage Straps
- Any umbrella noted 'ready to ship'
- Clearance/Open Box Section
**Anything else we will notate "ready to ship" or limited inventory. **
5-9 BUSINESS DAYS:
- Customized wooden afro badge reels (when available)
- ALL apparel (t-shirts, sweatshirts, etc.)
8-12 BUSINESS DAYS: This will include most custom/personalized items. This includes:
- Slim Cross Body Bags
- XL Wallets
- Travel Bags
- Duffel Bags
- Sorority Duffel Bags
2.5-3 WEEKS: Most Custom & Made to Order items with non-expedited (non priority) shipping
- These items will have "made to order" in the description.
- Any item out-of-stock
What do I do if I put in the wrong address?
Alert us immediately at firstname.lastname@example.org if you've made a mistake with the address. Once it is shipped, we have no control and cannot ask USPS to redirect. PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS CORRECT! Reflections by Zana is NOT responsible for incorrect, incomplete and/or missing addresses. RBZ is NOT RESPONSIBLE for lost or stolen packages. Once a package ships, it is in the hands of USPS and no longer in my control. PLEASE CONTACT USPS IF YOU WOULD LIKE TO TRACE, TRACK OR REPORT YOUR PACKAGE stolen. Please have your tracking information ready and provide them with your tracking number. Unfortunately, there is absolutely nothing I can do once it leaves my hands.
You may be able to contact the post office to redirect, but if it is returned to us, you WILL be invoiced for additional re-shipping.
If you do not wish for the item to be re-shipped, we will cancel your order and refund you the order cost minus a 15% restocking fee.
Are you black-owned?
Yes, we are. We are a husband and wife team (it's just us two), running the business out of Houston, Texas.
Who do I contact if my badge reel breaks?
We make what's on the front of your badge, but not what's on the back. So, we have a 60-day policy to cover reel failures from the date of shipping. If you fall within this 60 day period, you may request a replacement or a refund for the cost of your badge.
We offer additional coverage during checkout to protect you and your badge after 30 days.
Our Policy on Exchanges, Returns and Cancellations:
- Custom or personalized orders
- Clothing (compressions socks, shirts, etc.)
- Digital downloads
- Items on sale
All other items can be returned, unused and in their packaging, within 14 days of receipt. Unless the order mailed was a mistake on our part (wrong items, defective, etc.), customer must pay for return shipping.
What Are Your Hours?
We're a black-owned and run business, husband and wife team and hours are exactly:
M-F: 9AM-4PM CST
Saturday: 10AM-2PM CST
If you have a question after these hours, you can reach us at email@example.com and we'll respond as quickly as possible. Thank you!
PLEASE, PLEASE, PLEASE
✅PLEASE check your account to ensure it is current with correct information.
✅CHECK YOUR EMAIL ADDRESS!!!! - we email custom designs, tracking information any all other correspondence to the email on your order.
✅INCLUDE YOUR PHONE NUMBER!!! - for custom items ONLY!!! This is so the delivery driver can contact you for the best time to deliver
✅CHECK YOUR SHIPPING ADDRESS!!!!! - we ship to the address provided, if the address is incorrect you will be charged additional shipping and/or reprinting costs.