FAQs

What's the difference between slide/gator reels?

If you click on the badge you want and look at the 3rd or 4th picture, you'll find a picture representation of the differences.

The slide reel is typically good for belt clips, rounded v-necklines and positions where you don't have to bend forward often.

The alligator clasp is typically good for pockets, sharp v-shaped necklines and positions where you're physically active.

Do you customize badges?

These design are the ONLY customizable reels: https://rbzexpressions.com/collections/id-badge-holder

If you don't see your title, occupation, profession or discipline on any other badge reel, the bold link above is for you

 

How quickly do you ship?

IMMEDIATE SHIPPING (1-3 BUSINESS DAYS--this DOES NOT include shipping time):

  • PVC, Metal and Square badges & DIY/gift greeting cards
  • Stethoscopes and Stethoscope Charms
  • Compression Socks
  • Passport Covers
  • Slim Cross-body Bags (Zeta Phi Beta, Delta Sigma Theta and BNR only at this time)
  • Totes
  • Earrings
  • Charm Bracelets 
  • Luggage Straps  
  • Any umbrella noted 'ready to ship'
  • Clearance/Open Box Section

**Anything else we will notate "ready to ship" or limited inventory. **

    5-9 BUSINESS DAYS:

    • Customized wooden afro badge reels
    • ALL apparel (t-shirts, sweatshirts, etc.)

    8-12 BUSINESS DAYS: This will include most custom/personalized items.  This includes:

    • Slim Cross Body Bags
    • XL Wallets 
    • Backpacks 
    • Travel Bags
    • Duffel Bags
    • Sorority Duffel Bags

    2.5-3 WEEKS: Most Custom & Made to Order items with non-expedited (non priority) shipping

    • These items will have "made to order" in the description.
    • Any item out-of-stock

     What do I do if I put in the wrong address?

    Alert us immediately at qls@rbzexpressions.com if you've made a mistake with the address. Once it is shipped, we have no control and cannot ask USPS to redirect. PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS CORRECT! Reflections by Zana is NOT responsible for incorrect, incomplete and/or missing addresses. Once a package ships, it is in the hands of USPS and no longer in my control. PLEASE CONTACT USPS IF YOU WOULD LIKE TO TRACE YOUR PACKAGE and provide them with your tracking number. Unfortunately, there is absolutely nothing I can do once it leaves my hands. 

    You may be able to contact the post office to redirect, but if it is returned to us, you WILL be invoiced for additional re-shipping. 

     

    Are you black-owned?

    Yes, we are. We are a husband and wife team (it's just us two), running the business out of Houston, Texas.

     

    Who do I contact if my badge reel breaks?

    We make what's on the front of your badge, but not what's on the back. So, we have a 30-day policy to cover reel failures from the date of shipping. If you fall within this 30 day period, you may request a replacement or a refund for the cost of your badge.

    We offer additional coverage during checkout to protect you and your badge after 30 days.

     

    What is your return policy?

    These items CANNOT be returned:

    • custom/personalized
    • socks
    • t-shirts

    All other items can be returned, unused and in their packaging, within 14 days of receipt. Unless the order mailed was a mistake on our part (wrong items), customer must pay for return shipping.

    What Are Your Hours?

    We're a black-owned and run business, husband and wife team and hours are exactly:


    M-F: 9AM-5PM CST
    Saturday: 10AM-3PM CST
    Sunday: CLOSED

    If you have a question after these hours, you can reach us at qls@rbzexpressions.com and we'll respond as quickly as possible. Thank you!

     

    PLEASE, PLEASE, PLEASE

    🛑 Important🛑

    ✅PLEASE check your account to ensure it is current with correct information.
    CHECK YOUR EMAIL ADDRESS!!!! - we email custom designs, tracking information any all other correspondence to the email on your order.
    ✅INCLUDE YOUR PHONE NUMBER!!! - for custom items ONLY!!! This is so the delivery driver can contact you for the best time to deliver
    ✅CHECK YOUR SHIPPING ADDRESS!!!!! - we ship to the address provided, if the address is incorrect you will be charged additional shipping and/or reprinting costs.